Terms and Conditions

Learn about the legal terms governing the use of our products and services

Contractual Partner

Nobu Digital BV
Marnixstraat 160
Amsterdam, 1016 TG
The Netherlands

E-mail: mail@lumilean.io

1. General Dispositions

All services provided by Nobu Digital BV (hereinafter "contractual partner") are governed exclusively by these Terms and Conditions. Dispositions that are divergent can only be applied upon express agreement between the contractual partner and the customer.

2. Payment

Payment for products can be made by credit card, PayPal, immediate bank transfer or as agreed. The contractual partner reserves the right to accept or exclude certain payment methods in specific cases.

In case of late payment, five percentage points above the basic annual rate will be applied for consumers, or eight percentage points for commercial transactions. The contractual partner reserves the right to claim additional indemnification for damages caused by late payment.

3. Delivery

Delivery will be made to the address specified by the customer. The usual delivery time is 3-5 business days after receipt of payment, unless otherwise indicated. This information is not binding unless agreed otherwise.

Delivery will be made upon payment of packaging and shipping costs. For international deliveries, costs will be calculated separately based on weight, unless otherwise agreed.

4. Reservation of Property

The products remain the property of the contractual partner until full payment. It is not permitted to pledge, transfer as security, process or redesign the products without the express consent of the contractual partner.

5. Prices

The price indicated for our products is the final price, including any applicable value-added tax and other components of the price. The price does not include shipping and delivery costs, which are charged separately.

With the update of the contractual partner's internet pages, all prices and other information previously provided about products become invalid. The price on the invoice issued at the time of issue will be decisive for invoicing.

6. Right of Cancellation

You have the right to cancel this contract within fourteen days without indicating any reason. The cancellation period is fourteen days from the day you or a third party designated by you, who is not the carrier, took possession of the products.

To exercise your right of cancellation, you must inform the contractual partner through a clear statement (for example, a letter sent by post or e-mail) about your decision to cancel this contract.

Consequences of cancellation: If you cancel this contract, we will reimburse all payments received from you, including delivery costs (except for costs resulting from choosing a type of delivery other than the most economical standard delivery offered by us), within fourteen days from the day we receive notification of your cancellation.

You must return the products immediately and, in any case, within fourteen days from the day you inform us about the cancellation of this contract.

7. Exclusion of the Right of Cancellation

Orders for sealed products, including dietary supplements, that are not suitable for return for health or hygiene reasons if the seal is removed after delivery, or products that have been personalized or adapted to the personal needs of the consumer, cannot be canceled.

8. Guarantee

If the product is defective, the customer has the right to request correction of the defect or delivery of a defect-free product. The contractual partner can choose the type of correction if the option chosen by the customer is only possible at an unreasonable cost.

If a product has already been used, worn out, or used inappropriately after return, a reduction in value will be determined, which will be offset against the purchase price.

9. Limitation of Liability

For claims that are not due to damages to life, body, or health, the contractual partner will only be liable for damages to the extent that these are due to intentional or grossly negligent conduct or culpably violating a material contractual obligation by the contractual partner or his agents. Any additional liability for damages is excluded.

10. Data Protection

All personal data necessary for the execution of the order are stored in machine-readable format and treated confidentially. The data necessary for processing an order, such as name and address, are transmitted to the company responsible for delivering the products.

11. Jurisdiction

The contracting parties agree to the application of Dutch law. The place of jurisdiction for disputes arising from the contract is Amsterdam.

12. Separability Clause

If any provision of these Terms and Conditions is or becomes invalid or unenforceable, the other provisions will remain unchanged.

13. Payment Options

In cooperation with financial partners, we offer various payment options, including invoice, installment purchase, immediate transfer, direct debit, and credit card (Visa/Mastercard). The use of certain payment methods may require a positive credit check.

Last updated: 10 July 2025